UK & Europe
Orders typically dispatch within 1-2 days, unless otherwise stated. If you need an item by a specific date, please contact us at hello@byhighthread.com or via Instagram @byhighthread. See our checkout page for available shipping methods and rates.
International
Shipping times are estimates and may be affected by customs procedures. International parcels may incur duties and taxes. Please note that these charges are the receiver's responsibility only. High Thread is not liable for these fees. For shipping inquiries, email hello@byhighthread.com before placing your order.
Dispatch Time
Stock items are typically dispatched on the next business day but may take longer. Please check made-to-order items for their specific dispatch times and any other pre-order details.
Urgent orders
If you need an order sooner, contact us as soon as possible at hello@byhighthread.com. We may be able to accommodate urgent requests on a case-by-case basis. Please note that this is not always possible, particularly during busy periods.
Custom orders
High Thread takes bespoke and commission orders on a case by case basis with a minimum 3 month lead time for delivery of the final product. Please review our archive for inspiration or get in touch with you fully custom ideas via hello@byhightread.com
Payment methods
We accept credit/debit card payments as well as PayPal for your convenience. All payments are processed securely.
Duties & taxes
International parcels may incur duties and taxes. Please note that these charges are the receiver's responsibility only. High Thread is not liable for these fees.
Gift notes
For gift notes or special requests, email hello@byhighthread.com.
Returns will only be accepted if they are made within 14 days of delivery. Return Items must be unused and in original condition with tags. We cannot accept returns on worn clothing or items used for press/photoshoots. Shipping charges are non-refundable. We reserve the right to refuse returns that don’t meet policy requirements. For returns, use a tracked, prepaid service. Please mark international parcels as a return for shipment.
Parcels returned to sender
If an order is returned due to refusal or undeliverability, the customer must pay for reshipment if they still wish to receive the package.
Return/exchange requests
Email hello@byhighthread.com with your order details and reason for return. Made-to-order items are final sale, non-returnable and non-refundable.
At High Thread, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you shop with us online.
1. Information we collect
We collect the following personal information when you visit our site or make a purchase:
Personal Details: Name, email, phone number, billing and shipping addresses.
Payment Information: Credit/debit card details or PayPal information.
Website Usage: IP address, browser type, and usage data (via cookies).
Order History: Details of your previous orders.
2. How we use your iInformation
We use your information to:
Process and fulfil your orders.
Provide customer support and respond to inquiries.
Send marketing communications (with your consent).
Improve our website and services.
Comply with legal obligations.
3. Data protection
We use secure Various technologies – Including encryption and firewalls– to protect your data to the standard required. While we take all reasonable measures to secure your information, no online system is 100% secure.
4. Sharing your information
We may share your data with trusted third parties who help us process payments, deliver orders, and send marketing emails. These third parties are required to keep your data secure and use it only for the services they provide.
We never sell or rent your personal information.
5. Cookies
Like most websites, we use cookies to improve your experience. A cookie is a small text file stored on your device (PC, tablet, smartphone, etc.) that helps us recogniSe your device and provide services like site analytics and content optimiSation.
Cookies are harmless and can’t collect personal data or spread viruses. Some cookies are from third parties, meaning they come from other websites, like analytics tools or embedded comment sections.
There are two types of cookies:
Session cookies: theselast only for the duration of your visit and expire when you close your browser.
Persistent cookies: these stay on your device for a longer period and are renewed when you return to the site.
By using our site, you agree to our use of cookies to enhance your browsing experience.We use the following types of cookies at byhighthread.com:
XSRF-TOKEN, XRF-TOKEN Fraud detection and Session Essential cross-site request forgery protection
hs Security Session cookie used for site security Session Essential (legacy infrastructure)
svSession Session identification for logged-in users 13 Months Essential
SSR-caching Performance cookie for rendering 24 Hours Essential
TS* Attack detection Session Essential
bSession Measuring system effectiveness 24 Hours Essential
fedops.logger.sessionId Tracking session errors and issues (resilience) 12 months Essential
_wixAB3|* Storage of site experiment variations 6 Months Essential
server-session-bind API protection and secure session Session Essential continuity
client-session-bind API protection and secure session Session Essential continuity
__kla_id Cookie for marketing and email 13 months
Marketing analytics
consent-policy Stores user consent preferences 9 months
Essential
forterToken Fraud prevention and payment 13 months
Essential security (Forter)
Notes on data use and privacy
We do not store personally identifiable information in cookies or storage.
Third-party services (like payment processors and analytics providers) may set additional cookies to ensure functionality or security.
You may control cookie behavioUr through your browser settings or our cookie consent banner.
If you use a PC, you may delete cookies by using the shortcut keys [CTRL]+[SHIFT]+[Delete].
If this does not work, or if you use an Apple computer, click BELOW on the link in the browser you use:
6. Your rights
You have the right to:
Access the personal data we hold about you.
Update or correct any inaccurate information.
Request the deletion of your data (subject to legal exceptions).
Withdraw consent for marketing at any time.
To exercise these rights, contact us at hello@byhighthread.com.
7. Marketing communications
With your consent, we may send you promotional emails and offers. You can opt out at any time by clicking the unsubscribe link in our emails or emailing us at hello@byhighthread.com.
8. Data retention
We retain your data only for as long as needed to process orders or comply with legal requirements. After that, your data will be securely deleted.
9. Third-party services
Key Name Purpose Storage Type
__kl_key Email session tracking (Klaviyo) Local Storage
__paypal_storage__ Payment session data (PayPal) Local Storage
capsule' Payments-checkout...` Secure Payment Checkout
mpaSessionId Session continuity for analytics or auth Session Storage
10. Third-party links
Our website may link to third-party sites. We are not responsible for their privacy practices. we recommend reviewing their policies.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted here, and the updated policy will be effective immediately.
11. Contact us
If you have any questions or concerns, please contact us at:
Email: hello@byhighthread.com